Frequently Asked Questions

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How long will I be in treatment?

Treatment length varies between individuals and diagnosis. Treatment for many mental health disorders can range from nine months through several years or longer. Some conditions, such as ADHD, tend to require life-long treatment, though this varies depending on symptom presentation and severity. Treatment length is always individualized and will be determined on your own individual needs in conjunction with your providers assessment.

What type of appointments do you offer?

Our goal is to make mental health services that are accessible, affordable, and stress-free. Appointments with your psychiatric nurse practitioner are rooted in conversation. We have found that exchanging information during these sessions is far more effective and less stressful when you aren’t rushing to get to our office and/or worried about getting stuck in traffic. Want to talk to your psychiatric nurse practitioner in your pjs? Feel free! We use HIPAA-compliant Zoom for all of our appointments so you can easily and comfortably connect from home, work or wherever you are, on any device you choose. Some visits may require an on site visit. This can discussed when indicated.

What states do you work in?

We currently offer telehealth visits in TN, IA, CO, UT, and NM. This is subject to change as more states may be added at a later date.

Do you accept health insurance?

We are in network with many plans and most of our clients use their health insurance benefits to pay for their mental health visits. Please see our insurance section for additional information.

Why do I need to fill out forms before my visit?

Submitting all of the requested information prior to your appointment gives you a running start toward meeting your goals! Your psychiatric nurse practitioner will review all of your information before your first session so that you can start working on your mental health goals right away, rather than spending valuable time completing necessary paperwork.

Do you have a cancellation policy?

Yes. Many of our patients wait several weeks for an appointment, therefore we must strictly adhere to a 48 hour cancellation/late change policy. This policy states that you must call, text, or email at least 48 hours ahead if you need to make any changes to your appointment. Failing to respect this policy will incur a $75 and up fee. We appreciate your understanding as all clients who wish to be seen sooner benefit from this policy.

Why do you keep a credit card on file?

We do this is to encourage our clients to communicate promptly with us about changing or canceling an appointment (see “Do you have a cancellation policy?” above). If any payment is due for your visit, you will be informed before we charge your card on file.

What should I do in an emergency situation? Is my provider available?

Call 911 or go to the nearest emergency room if you are experiencing suicidal thoughts or are unable to stay safe otherwise.

You can also call or text the 988 Suicide and Crisis Lifeline at 988, they are available 24-hours a day. It’s free and has confidential support. You can find out more or engage in live chat through their website.

If you or a family member in Tennessee is experiencing a mental health emergency, the Emergency Services Program/Mobile Crisis Intervention is available 24 hours a day, 365 days a year. Call 855-274-7471 for help.

If you or a family member in Iowa is experiencing a mental health emergency, the Emergency Services Program/Mobile Crisis Intervention is available 24 hours a day, 365 days a year. Call 855-581-8111 for help.

If you or a family member in Utah is experiencing a mental health emergency, the Emergency Services Program/Mobile Crisis Intervention is available 24 hours a day, 365 days a year. Call 800-273-8255 for help.

If you or a family member in Colorado is experiencing a mental health emergency, the Emergency Services Program/Mobile Crisis Intervention is available 24 hours a day, 365 days a year. Call 844-493-8255 for help.

If you or a family member in New Mexico is experiencing a mental health emergency, the Emergency Services Program/Mobile Crisis Intervention is available 24 hours a day, 365 days a year. Call 855-662-7474 for help.

For The Love of You Mental Health and Wellness is unable to schedule emergency appointments and has no on-call clinicians. There is no after-hours monitoring of email or phone calls/messages. As such you should call 911 or go to the nearest emergency room or the local crisis team if that is what is necessary for you to maintain safety.

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We do not participate with Medicare, Medicaid or any managed Medicaid MCO or Medicare Advantage plans

What Our Patients Say..

"Toksy was super friendly and very welcoming. She provided a lot of useful information and helped me set realistic goals without everything seeming overwhelming. I had a very positive experience from getting my insurance verified to getting an appointment quickly."